Frontline staff play a vital role in payment processing, ensuring secure and efficient transactions for customers. This workshop provides essential knowledge on payment systems, compliance requirements, fraud prevention, and best practices for handling disputes and operational challenges. Ideal for tellers, customer service representatives, and operational staff who handle payments regularly, this session will enhance your knowledge and confidence in managing transactions effectively.
Curriculum:
· Fundamentals of payments including ACH, checks, wire transfers, card transactions, and instant payments
· Compliance and regulatory considerations
· Fraud prevention strategies and risk management
· Handling disputes, payment exceptions, and customer inquiries